Support / SF Help Desk
FAQ
Straight answers about fit, shipping, returns, and how our numbered drops work. If your question isn't here, the crew replies within one business day.
True to size for most feet. The Court Line runs a half-size snug in the toe box — if you're between sizes, go up. Trail Grade fits roomy by design for thicker socks.
Core colourways restock every season. Numbered drops (like SF-101 limited runs) are single-production — they don't come back. Join the drop list on the home page to get the date first.
30 days, unworn, in the original box. We cover return shipping on exchanges; straight refunds have a flat $8 return label fee. Refunds land in 3–5 business days after inspection.
Orders ship within 24 hours from our Portland warehouse. Standard delivery is 3–5 business days and free over $150. Express 2-day is available at checkout.
Our knit uppers use 85% recycled yarn, and all outsole rubber contains 20% reclaimed grind. The leather in the Court Line comes from LWG Gold-rated tanneries.
Yes — we ship to 40+ countries with duties calculated at checkout, so there are no surprises at the door. Delivery windows run 6–12 business days depending on the region.
Still stuck?
Talk to the crew.
Real humans, real sneakerheads. Sizing advice, order tracking, drop rumours — we answer it all.